ODSGear.COM RETURN POLICY
We stand behind our product and offer a 100% satisfaction guarantee. New, unused items purchased from ODSGear.com may be returned for a refund up to 20 days following the date of purchase.
CONDITION OF RETURN MERCHANDISE
Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition it may result in a restocking fee of 50% or more, or ship back to the owner at their cost If shipping is not paid we will hold the item for 30 days. If not claimed by then we will assume it is abandon. Don’t worry this is pretty rare and it is a last resort on our end. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface in order to avoid accumulation of any dirt, hair, fur, or other debris.
|Return Request||Restocking Fee|
|You return an item in the original condition more than 15 days past the return window. The 15 days allows for return transportation from you to us.||Yes. Up to 20% of item’s price.|
|You refuse delivery due to visible damage incurred during shipping or caused by the carrier.||No. We pay for return shipping, but may file a claim with the carrier or insurance company, if insurance was purchased.|
|You receive a damaged or defective item.||No. We will file a claim with the carrier or insurance company, if insurance was purchased.|
|You change your mind about a purchase and return an item within the return window, but we receive the item damaged or materially different than how it was originally shipped to you.||Yes. Up to 50% or more of item’s price. We can refuse to return any purchase if the item is damaged or used past resell.|
PACKAGING YOUR RETURNS
Make sure to properly package the merchandise you are returning. Do not place tape on the original shoe box when returning shoes. Shoes must be shipped in either an appropriate mailing bag or box or your order my result in a restocking fee of 15% or more. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in denial of return. Feel free to re-use the original shipping materials to properly package your merchandise and to help reduce waste.
RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs. When returning merchandise we suggest that you obtain tracking information and sufficient insurance in case your gear gets lost in transit. Original shipping costs are non-refundable.
Allow 3-5 business days after receipt for the processing of your return. Refunds are issued through the original method of payment. Original shipping costs are non-refundable. All orders are subject to a 15% restocking fee or more.
If you feel that any item you have received is defective please contact our customer service department for assistance on your item’s warranty. ODSGear.com sells products that are guaranteed by their respective manufacturer’s warranty. You will be instructed to contact the manufacturer of your merchandise and provide them with information concerning the item’s defect. At their discretion, they will replace, repair, or reimburse your merchandise. We are happy to assist you in this process but most warranties are to be addressed directly through the manufacturer, not us. Please contact us with any additional questions concerning defective merchandise.
Weight-rated climbing equipment is non-returnable. This includes carabiners, belay devices, quick draws, leashes, cams, etc. Accessory cord, webbing, or any other bulk item that is cut to size is also non-returnable.
PLEASE SHIP RETURNS TO:
732 N 500 E
Logan UT, 84321